Delivery and Return

Delivery

Items are delivered within 8-10 business days by air mail service;
Make sure that your name, shipping address and telephone number are correct.
Once the parcel arrives to your chosen post office, you will receive an SMS message about the delivery. If you did not receive any message, but got a confirmation from us that your shipment has been sent and if you do not receive your parcel in more than eight business days, please write us a message to FB or an email to info@crystalcloud.lt.

Delivery prices

Delivery in Lithuania through parcel machines – EUR 2;
Delivery to foreign countries – 10 EUR.


Return

If the purchased item did not fit, you can return it within 14 calendar days of receipt. We conduct the procedure in accordance with the Rules for the return and exchange of goods, approved by order No 217 of the Minister of Economy of 29 June 2001;
Within 7 business days of receipt of the item, please inform us by e-mail info@crystalcloud.lt about the item you are planning to return or exchange (Article 6.367 part 1 of the Civil Code of the Republic of Lithuania);
Returns are not accepted without prior arrangements and approvals.
The items must be in original packaging, with all labels and not worn;
You must pay for the return of items;
Upon receipt of the item, we undertake to refund the money within 7 days or replace the item;
Items purchased during sales are not subject to return and non-refundable.